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Inside Amazon’s same-day delivery system as company prepares for Black Friday and Cyber Monday

By Scripps News Group Nov 26, 2025 | 3:37 PM

With Black Friday and Cyber Monday approaching, Amazon says its preparing for one of its busiest shopping periods of the year.

Workers at the same-day delivery site in Greenwood, Indiana, are prepping to process about a million orders as the holiday season approaches.

This is like our Super Bowl, said Andre Woodson, an Amazon spokesperson. We prepare year-long to deliver for customers.

How it works

Products enter the facility and are stored in bins moved by robotic systems designed to reduce repetitive motion for workers.

The robotic technology eliminates a lot of redundancy and repetitive movements, said Woodson. It makes processes more safe and efficient.

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Robots bring items directly to employees for picking, further reducing unnecessary walking on the warehouse floor.

Once selected, items are packed, placed on a conveyor belt, and routed to drivers.

And within a few hours, its at your doorstep, said Woodson.

Holiday hot-ticket items

Amazon expects strong demand for some of the seasons biggest gift categories.

Were going to have millions of deals this year, said Woodson, noting Barbie, Echo devices, Hot Wheels products and apparel as trending items. Some discounts could reach up to 50%.

Woodson explained how the company anticipates what shoppers will want and how they strategize where to store the inventory

We use a forecasting team that is able to predict all season long what will be the most popular items, said Woodson. Were able to allocate those items in different facilities.

This story was originally published by Jessica Gruenling with the

Scripps News Group in Indianapolis.